For the majority of our members, there are two email addresses associated with each account. Most commonly, your work email address is set as your login email and is the one we use to verify your eligibility. Your contact email address is typically your personal email and is used to receive tickets, marketing messages, and other relevant communications.
If, during sign-up, you see a message saying your email address is already recognized, you may have created an account in the past. Please go to the 'Log In' page and try signing in with that email address. If needed, you can reset your password.
When requesting a password reset, make sure you enter the same email address you are trying to sign up or log in with, not your personal or contact email. Otherwise, you will not receive the reset link.
Once the password reset is requested, the link will be sent to both your work email and your personal email, so you don’t need to worry if you don’t currently have access to one of those inboxes.
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